A simple, easy to scan comparison of ClickHome and Framework ECM using the feature set you provided. Stars indicate capability and fit for typical Australian home builders.
Quick note about Framework ECM: Framework positions itself as an enterprise customer and workflow management system for residential builders, supporting the full lifecycle from lead capture to post-build maintenance. The assessment below draws on Framework's product pages and user guides.
| Feature area | ClickHome | Framework ECM | Notes & evidence |
|---|---|---|---|
| Sales & Marketing / Leads | ★★★★★ Homebuilder lead capture, lead scoring and a dedicated leads app. | ★★★★★ Enterprise lead and contact management with mail merge, alerts and CRM-style workflows. | Framework emphasises customer and contact management across the entire customer lifecycle, with inbuilt mail merge, email and SMS templates. ClickHome is specialist on homebuilder lead capture and dedicated sales workflows. |
| Tenders, Quoting & Selections | ★★★★★ Rapid tendering, selections linked to contracts, online selections via MyHome. | ★★★★☆ Estimating, contract administration and sales estimation modules - strong but typically configured for volume workflows. | Framework calls out sales estimation and automated paperwork to reduce re-keying. It is enterprise focused and often tailored during implementation. ClickHome has purpose-built selection-to-contract automation. |
| Contracts & Pre-construction administration | ★★★★★ Automated workflows, auto-filled contracts and approval routing. | ★★★☆☆ Manual workflows designed for contract administration, finance conditions, claims and approvals across pre-construction stages. | Framework highlights contract administration, finance, commissions, conditions and claims as core features to manage pre-construction responsibilities, however this is mostly manual data entry. ClickHome offers automated forecasting for pre-construction workflows and selection version control. |
| Construction / Field | ★★★★★ Offline field app, call-sheets, drawings and inspections on site. | ★★★☆☆ Production and workflow management, site diaries and supervisor progress tracking; field app capability varies by deployment. | Framework has basic on-site supervisor progress tracking and production workflow features. For offline mobile packs and detailed field apps, ClickHome has dedicated field apps and offline modes. |
| Supplier / trade portal | ★★★★★ Two-way supplier portal, JobFile apps, SWMS and QR check-ins. | ★★★★☆ Vendor and supplier management, purchase and stock controls are supported; two-way trade portal depth depends on integration choices. | Framework includes inventory, product range and supplier management features for builders and suppliers. Advanced two-way supplier portals are often configured as part of enterprise setups. |
| Finance control | ★★★★☆ Budgeting, forecasting, committed cost tracking, RFQs, POs and progress claims. | ★★★★★ Finance modules, contract conditions, payments and claims are core to Framework ECM's ERP style offering. | Framework has in depth contract administration and finance controls including conditions and claims. ClickHome provides modern budgeting, progress claims and financial dashboards. |
| Warranty & maintenance (after-care) | ★★★★★ Customer self-service warranty requests, trade assignment and trend analysis. | ★★★☆☆ Framework supports maintenance tracking supported to manage issues after handover. | Framework offers a service module, however lacks the Customer portal. Both systems support post-build maintenance workflows, though the style and analytics differ. |
| Customer portal - homeowner access | ★★★★★ Branded MyHome portal for selections, timelines and warranty requests. | ★★★☆☆ Customer communication and job diary views are present; customer-facing portal capability is supported but varies by implementation. | Framework focuses strongly on centralising customer files, correspondence and the job diary, which supports customer communications. For homeowner-facing branded portals and selection experiences, ClickHome's MyHome is purpose-built. |
| Integrations, API & technical | ★★★★★ CHPlus event hub, webhooks, Zapier, DocuSign and partner integrations. | ★★☆☆☆ Framework is often deployed as an on-premise or hosted ERP with integration points. No API Information is present . | Framework historically has been delivered as an enterprise solution and includes guides for deployment and licensing. For modern event-driven integrations, ClickHome's CHPlus hub provides a purpose-built approach. Verify API and connector availability with Framework for your use case. |
| Admin, security & governance | ★★★★★ Role-based permissions, AD logins, SSO and full audit trails. | ★★★★★ Enterprise-grade governance, role controls and auditability are core to Framework ECM. | Framework targets medium to large volume builders and includes enterprise features for workflow governance and audit trails. Confirm SSO and MFA options during procurement. |
| Reporting, dashboards & analytics | ★★★★★ Financial dashboards, forecasting and deep reporting at hosted/enterprise levels. | ★★★★★ ERP style reporting, production metrics and cross-project analysis are part of Framework's value proposition. | Framework advertises production management and cross-project reporting to help large builders monitor workflow and risks. ClickHome also offers enterprise reporting and forecasting. |
| Mobile & field features | ★★★★★ iPad supervisor app, JobFile apps for suppliers, mobile capture of photos and signatures. | ★★★☆☆ Supervisor progress tracking and site diary features exist; mobile/offline capability depends on deployment and modules. | Framework's has a dedicated site supervisor progress tracking and workflow application for windows. For offline-first mobile apps and supplier app ecosystems, ClickHome emphasises dedicated mobile experiences for both windows and iPad. Check mobile scope with Framework for live offline use. |
Framework ECM is an established enterprise workflow and ERP-style system for builders, with basic contract administration, production management and lifecycle support from sale to maintenance. ClickHome is specialised around homebuilder workflows, selection-to-contract automation and trade portal integrations. If you are a volume or enterprise builder looking for an ERP-style, estimating first platform, Framework is a strong candidate. If your priorities are rapid selection-to-contract workflows, offline field apps and a dedicated homeowner portal, ClickHome is likely a closer fit.
Main sources used: Framework official site and product overview pages, and Framework user guides and release notes. Please confirm module and integration specifics with Framework and ClickHome during procurement.