Customers can log issues directly through MyHome, or your team can initiate requests based on inspections, checklists, or handover notes. Each request is categorised, prioritised, and assigned to the correct workflow, with full visibility of task history, photos, documents, and communications.
Define custom maintenance workflows based on job type, issue category, or contract coverage. Set clear task stages for inspection, response, scheduling, trade coordination, and signoff. Use the same task engine that powers construction to manage aftercare, so your team stays consistent and your process stays accountable.
Assign work directly to trades, give trades access to job details, photos, plans, and documentation through JobFile. Let suppliers accept, schedule, and report back on maintenance tasks using the same portal they already use for construction. One set of tools. One source of truth. No extra training or confusion.
Track repeat issues by supplier, material, or house type. Spot trends early and act before they escalate. Ensure your business is protected by full audit trails, documented responses, and clear evidence of every step taken. ClickHome makes sure your warranty process is fair, consistent, and defensible, while keeping customers informed and satisfied.
