Support

ClickHome prides itself on its support, providing high quality application and technical support to all of our customers. We have a dedicated team of support analysts backed by both the development team and the implementation consultants.

We provide support via several channels:

Telephone Support

Our support line is constantly manned, so there are no queues.  You phone through and you will talk to a knowledgeable support analyst straight away. Our support covers application queries right through to technical server issues. You will be issued a support case reference so that you may track the progress of your support query. Our support telephone number is +61 (0)8 6424 8040.

Email Support

We provide support via our support email address ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ).  This will automatically log your information into our support management system and you will be returned an email confirming your case number for your future reference. Further emails with this case number in the subject line can then be tracked in the single support case. We recommend this method to ensure all the information is logged and attached to your support case.

Support Case Etiquette

To help us provide quality and prompt support, we ask that our clients have the following information available for the support analyst:

1. ClickHome product/module and version of the product.
2. ClickHome login details.
3. Ensure remote on site access is enabled for the support analyst before raising the case.
4. Clearly defined steps to replicate the issues (with appropriate information, i.e. jobs numbers, pictures, sdf files, etc).
5. Information regarding any recent internal or configuration changes on their site.
6. When did this happen.

Client Support Portal

We host a private client portal to provide documentation, how to’s, training manuals and tutorials on the ClickHome application.

User Documentation

With ClickHome, we provide application user manuals covering both the application use and the administration of ClickHome and its templates. 

Please view our How To documentation on the left hand side.