The ClickHome Application has made tracking of a Sales Inquiry all the way through to the end of Construction a breeze.

 
Scott Park Homes
Home >> ClickHome >> Customer Portal

FreeDemo

  free demo

Components

News

  1. ClickHome Construction 2.7.8.640 - 17/01/12
    Read more...
  2. ClickHome Office 2.8.5.540 - 17/01/12
    Read more...
  3. Customer Portal Webinar now online - 12/01/12
    Read more...
  4. New Webinar: Online customer Portal - 14/12/11
    Read more...
  5. Now Hiring: Business Analyst - 28/11/11
    Read more...

Customer Portal

MyHome (the ClickHome customer portal) provides your clients with online access to job, progress and construction updates.

What does MyHome do for you the Builder and the Client? 

The obvious benefit that you get out of this is in your marketing and customer perception.  For most of your customers, the purchase of the home is their biggest investment to date.  The more you can portray that you will keep them updated in the process and provide the extra levels of customer service, the more likely a customer will choose you as their builder. 

Enable clients that do not live in the locality of their new home e.g. overseas or interstate to have involvement and real time updates to the progress of their home.

Another major benefit is the ability for the client to answer some of the questions they may have, by going to the website and looking at a document, a recent photo or the current progress.  If they can't get the answer from the information, they can leave a message through the website to have the appropriate person contact them back.  For the client, this often means the ability to get an issue out of their mind and not brood over it until they can get hold of someone.  For the builder, it means that your staff will have fewer interuptions to their normal day's work to answer phone calls.


What information can Myhome Contain

What information can MyHome contain? 

The standard elements of MyHome are: Contract Information - This shows some generic information about the contract such as Contract Details, House Type, Lot Address, Supervisor etc Contract Storyboard  - Our data structures let the builder create a story board around each item in their template about what happens before, during and after an item of work.  This automatically updates the website as progress is updated on the job.  For the client it looks as if someone is personally adding specific and relevant information about the clients' job in detail.  

  • Frequently Asked Questions (FAQ) - An FAQ section provides a preconfigured list of questions and answers of commonly asked things to help pre-empt questions and concerns clients may have.  These FAQ's are presented during the relevant times and processes of where the job is at making sure the most relevant ones are available for where the contract is up to.
  • Progress Updates - This show selected items from you Preconstruction or Construction workflow.  This can show whether the task is completed and the date it was completed or if it is not completed it can provide a forecast date.  If the builder does not want to show the date that is totally under their control. You can highlight the tasks which require the clients input so they are aware of when their involvement will be required.
  • Photos - This shows the photos that have been loaded up and tagged for the MyHome application.  Our sample website has a control on there to easily enable the viewing of enlarged photos.
  • Notes / Communication - Communication between client, builder's office and the supervisor can be achieved via notes
  • Documents - The Builders office can make documents available to be viewed such as plans or addenda

Since myhome is based upon a standard set of web services and you can customize our standard website. You can choose what elements you select to provide to your clients, which are tailored to the way you want to do business with them.

MyHome your Design

Just as you can customise the functionality, you will be wanting to present your company branding. We supply our vanilla website, so that you can take that and customise it to make it yours.  We have deliberately designed our vanilla myhome website to be easy to customise, and past customer experience has shown it can take from as little as 1 day of web development work by your normal web designer.  

In Summary 

Client feedback on the ability to see the information as their home progresses is extremely positive and provides a big positive aspect to the process and in their choice of you as their builder.My Home provides a portal for a client to see the progress that there construction is making and identify when the client will be expected to contribute to the process.  My Home is security controlled so that there is no fear of other clients viewing your details.  It also provides a method of communicating via the net to the Supervisor or Client Liaison Officer via the note functionality.

See below how Gemini Homes are promoting the system in their marketing campaign.


Our Customers

RSS

© 2012 ClickHome Construction Software.