Blog

Sep 5

Using the Support Portal

support 5-09-2013 12-31-04 PM

by James Selleck, Support, No Comments

Sep 5 read more

Almost one year ago we implemented a new Support Portal to help us improve our customer service. It has been a slow process to populate it with sufficient useful information to make a difference, but we now have a good knowledge base and an active user forum for our clients. The forum is especially important […]

Aug 16

New Simplified Installer

New Simplified Installer - ClickHome Configurator

by James Selleck, Support, No Comments

Aug 16 read more

We have implemented a new installer and configurator tool to make installation and upgrading much easier for our clients. Over the past 7 or 8 years we have noticed that our clients do not keep up to date on the latest versions. This tool makes the process of tracking and upgrading to the latest version […]

Aug 7

What Mobile Devices to Support

Android_fragmentation

by James Selleck, Technology, No Comments

Aug 7 read more

Currently we support Windows Tablet (or Laptop), Windows Phone and Apple iPad and iPhone. The most popular of these platforms with our clients is the Apple iPad by a long margin. We have had only a small number of inquiries regarding Android devices, and currently we have no plans to support it due to the […]